Lion Iron Doors guarantees that all iron doors, windows, and other products sold through our website will be free from defect in material and craftsmanship for a one year period after the initial purchase date( the date the items reach your destination). Our customer service team will replace any substandard product or parts that have been deemed defective (within one years from the date of sale on the frame of the door, one year on moving parts, one year on glass for any defect on center seal excluding scratches, broken glass, etc.) at Lion Iron Doors’ sole discretion.
We ask you to keep in mind that exposure to natural elements and frequent use is expected to cause Lion Iron Doors, windows, and other products purchased and ordered through our site to naturally age. Although Lion Iron Doors are galvanized we do not recomend direct exposure to water, any damages or changes to the products brought on by frequent use or exposure to the elements is considered an organic process that cannot be prevented, and is not thought to be a defect that is covered by the terms and conditions of this site.
Lion Iron Doors products are hand forged and individually finished in our factory. Minor differences in these products are normal and to be expected to achieve the “hand forged” look, so this will not be considered a defect.
Even after warranty end, Lion Iron Doors will continue to provide product support and send replacement of parts or hardware if customers request, but we will charge a little cost if it happens.